Refund and Returns Policy

Return & Refund Policy for PlaDreams.com

We want you to be happy with your purchase. If you are not satisfied, please review our return policy below.

⏳ Return Window

  • Items may be returned within 14 days of delivery.
  • Returns requested after this period might not be accepted.

🎁 Personalized & Custom Items

  • No returns are accepted for personalized or custom-made products unless they arrive faulty or damaged.
  • If your personalized item is faulty, please contact us immediately so we can resolve the issue.

📞 Contact Before Returning

  • Customers must contact us prior to sending any items back.
  • Unauthorized returns may not be processed.

💳 Refunds

  • Refunds are processed through our PayPal payment gateway.
  • Funds will be returned to the original form of payment used at checkout.
  • Refunds will be issued once the returned item has been received and inspected.

⚖️ Partial Refunds

  • In certain cases, partial refunds may be offered upon mutual agreement (e.g., minor defects, missing parts).
  • The amount will be determined based on the condition of the returned item.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • We recommend using a trackable shipping service to ensure safe delivery.

📞 Contact Us

For return requests or questions, please reach out to: